FAQ

Welcome to our frequently asked questions page. If your question isn’t listed, please contact us today at (858) 500-3616, or send us an email, to receive an answer.

Q: I’m not sure what type of generator I need. Can you suggest the best option?

Yes. Power generators are complex equipment, and it’s common for customers to need assistance choosing the best make and model for their requirements. We provide presale technical support that helps you determine the right equipment for your wants and needs.

Q: Do you supply residential generators, commercial generators, or both?

We supply both residential-grade and commercial-grade equipment. However, it is important to note that these are simply basic classes of generators. The specific features needed in a residential or commercial generator greatly depend on the requirements of the customer.

Q: Are you an authorized dealer for generators and other products you sell?

Yes. We are an authorized dealer for top-selling generators in the U.S. and Puerto Rico, as well as other products available on our website. Buying from an authorized dealer ensures that the manufacturer’s product warranty is in full effect. The length of warranties differs by product.

Q: Do you provide scheduled maintenance for the generators you sell?

No. However, if you cannot perform maintenance on your own, a scheduled service plan from the manufacturer (if one is offered) is a good option for reliable maintenance. There are also licensed third-party maintenance providers that offer maintenance options for generators.

Q: If I need a generator in an emergency, how fast can you ship the product?

We deliver our products as quickly as possible. However, the exact amount of time between purchase and delivery depends on your location and the shipping option. Please contact us today to receive precise information about delivery times for the product you need to order.

Q: What are the terms and conditions of your 30-day money-back guarantee?

If something happens to go wrong with your equipment under normal use within the first 30 days after purchase, or if the equipment arrives damaged, you have the option of receiving a full, no hassle refund once you send it back to us. This guarantee is separate from the manufacturer’s warranty.

Q: In addition to new generators, do you sell refurbished generators?

Yes. We sell generators that are refurbished by their manufacturers. The manufacturers restore many of these generators to “like new” condition. However, the equipment’s refurbished status makes it much more affordable than the same equipment purchased in new condition.